9801, Parkway, Anjou, Québec Canada H1J 1P3
1 866.51.PROMA (77662)

PROMA Warranty Program

PROMA > PROMA Warranty Program

LIMITED LIFETIME SYSTEM WARRANTY

PROMA products are made to the highest quality standards, and when used together from substrate preparation to installation, provide the very best performance available in the market. In fact, they perform so well that we back the entire system with the most comprehensive warranty available.

How Does it Work?

The warranty is available to Consumers, Building Owners, and institutions for both Residential, Institutional, and Commercial installations, provided that all PROMA products are used as a system and in accordance with PROMA and industry guidelines and specifications. Only PROMA products can be used (where required) to qualify for a Limited Lifetime System Warranty, as products from other manufacturers may not meet our high standards for application, quality, and performance. In such cases, any PROMA products used will be covered by their respective individual limited product warranty.

After finishing your project with a PROMA system, you must officially register it with us to enjoy the full benefits of the warranty program. Fill out the ONLINE REGISTRATION FORM and follow the instructions.

The following PROMA products qualify for the LIFETIME LIMITED SYSTEM WARRANTY:

Grout Products

Floor Covering Adhesives

Carpet, Wall-Base and Vinyl
PRO 4150™
PRO 4175™
PRO 6350™
PRO 8010™
PRO 9750™

Wood Flooring
PRO 9950™

LIMITED PRODUCT WARRANTIES

PROMA is proud to offer our customers some of the best products available for flooring installation in the industry. Our high-quality raw materials are carefully selected for their exceptional performance and are then formulated and manufactured to produce durable, high-quality products. PROMA products are eligible for a limited warranty up to the period stated in the technical documentation and are available for both commercial customers and consumers. If your PROMA products are used together as part of a complete system, you may qualify for a longer and more comprehensive project warranty up to a Lifetime.

PROMA is happy to offer customized warranties tailored to your specific projects or needs upon request. Please contact your local PROMA representative or reach out to us directly for more information.